INEOS Automotive – Grenadier – Built On Purpose
Story so far
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.
People and Culture
With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
We’re doing things differently.
If this sounds like you, let’s talk.
Vehicle Technical Support – Central Region
This role will work extremely closely with our repairing workshops & technicians to review repairs, offer direct assistance (electronic & physical) conduct Training needs analysis, compile Technical reports, coach, educate and develop both Internal teams & the network and its staff, and in an ambassador capacity, contribute to growing the capability & standing of the department within the wider Ineos Automotive business.
Responsibilities include (but are not limited to):
- This role will ensure that the Customer remains at the centre of all the aspects required.
- Work closely with the Technical Services Manager to develop and implement processes and structures across inter divisional & wider Ineos Automotive teams.
- Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems & or direct assistance requests from the network & customers and action if appropriate to enhance customer experience
- Undertake field visits for region and sometimes nationally, often with short notice and in accordance with internal processes, action an appropriate response within SLA's.
What we are looking for:
- The right candidate will come from an automotive aftersales background, have strong diagnostic and analysis skills and be able to work to a very wide scope of expectations and wear many different hats
- Recognised Technical qualification
- Able to use, understand and develop Technical & Aftersales tools, diagnostic equipment & strategies for best practise.
- Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
- Regional travel will be required
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!