INEOS Automotive – Grenadier – Built On Purpose
Story so far
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.
People and Culture
With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
We’re doing things differently.
If this sounds like you, let’s talk.
Technical Quality Lead
The position will work very closely with the Aftersales Quality Manager and will be vital in ensuring we provide solutions of the highest standard to customer issues, consistently and in alignment with our own KPI and SLA targets, whilst also identifying process improvement opportunities. This role will also work closely with external and internal teams and to represent the ‘voice of the customer’, whether that customer be an internal Ineos or an external repairer, agent or third party. The role requires good technical knowledge & appreciation of Automotive engineering and manufacturing processes and disciplines, as well as a keen awareness of customer focused solutions within an Aftersales environment.
Responsibilities include (but are not limited to):
- Ensures that the Customer remains at the center of all we do
- Receive all incoming customer quality related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network and customers
- Monitor global trends, patterns and concerns by description, VIN or verbatim
- Review both the standard and content of all Technical Publications and Technical process’ against KPI and SLA targets
- Liaise with Engineering and company Quality teams as required and be confident to join cross division collaborative teams
- Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims and repairs
- Support the Aftersales team with the ongoing improvement of repair with a ‘fix once, fix first’ outlook
- Prepare and present audit reports using a variety of tools and resources
- Assist in developing ongoing vehicle product requirements from an early door’s perspective, ensuring the customers concerns are understood at the concept & design stages
- Input to both short and long-term service fix development
What we are looking for:
- Significant Aftersales and Quality system based business experience, which could include vehicle manufacturer or wider Automotive experience
- Industry recognised Technical qualification
- Able to use, understand and develop Technical & Aftersales process, strategy and workstreams for best practice
- Very strong drive for continuous improvement – a Kaizen mentality
- Ability to work in both office and field-based teams with a customer focused repair and service excellence approach
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!