Systems Engineer

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Compensation Grade

To provide support and development for a number of business application systems with particular focus on specific areas of expertise. To support troubleshooting & resolution of system issues and unplanned outages. Provide input into technical solutions for new project activities. Implement & test business applications, working closely with other members of the IT Team and when required the business users

• Provide application support for specific business applications relevant to experience. Ensuring compliance with IT processes & standards, including change management

• Install & test business applications both in-house developed & 3rd party purchased in conjunction with business users

• Regular review of incoming support issues to ensure resolution within a timely manner. To support the team with resolving any unplanned outages. Highlighting any significant issues to the Application Manager.

• Update support documentation & procedures to ensure that they meet the goals of simplicity and efficiency in working practices 

• Providing technical support for small & medium sized projects tasks to ensure they are delivered on time; within budget and meeting the stated business requirements.  

• Responsibility to ensure that all applications support & disaster recovery documentation is kept updated for supported application systems

• Accountable for source code control within your area of expertise

• Assist in delivering applications IT strategy in alignment with INEOS Acetyls’ roadmaps to achieve business goals

Technical Skills:

• 7+ years relevant technical IT Systems experience 

• Experience of Windows 10/11 for the client

• Experience with using Visual Studio 

• Experience creating reports using SSRS, PowerBI, Crystal Reports, etc. is desirable.

• Experience with application development, using VBA and/or PowerAPPs is essential.

• Knowledge in using SQL is preferred

• Knowledge of Powershell and image scripting is essential.

Behavioral Skills:

• Resolves and/or escalates issues in a timely fashion, interacting with the Senior Systems Engineers or Technical Leads to highlight & discuss technical issues.

• Written & spoken English language skills are essential. 

• Engaging with business users when troubleshooting issues and clarifying business requirements

• Ability to handle multiple and diverse tasks simultaneously (written & verbal)

• Self-starter, with strong team-working, influencing, communication and other interpersonal skills

• Demonstrates a bias for action 

• Driven to attain goals and pursue excellence

• Agrees workload priority with line manager

• Meets timescales for project tasks

• Identifies opportunities for improvement and makes constructive suggestions for change. 

• Participates in effective team interaction (including remotely based team members) 

• Regularly reviews/updates service desk tickets. 

• Keeps track of lessons learned and shares those lessons with team members

• Updates IT support documentation

Performance indicators:

• Tickets actioned in a timely manner.

• Deliver prompt solutions for users.

• Develop scripts, code and applications as required.

• Own and maintain KACE deployments.

• Recommendation for system or process improvements.

• Ensure work areas kept clean and tidy.

• Work safely.