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Compensation Grade
ACE-USD-SALPurpose of the job:
With responsibility for on-site IT network infrastructure, this is a key role in the day-to-day IT support provision. Working within the IT Team, the role delivers day to day network administration, helpdesk support and delivery of communications services.
Environment/Context:
This is a hands-on IT support position. As well as supporting the day-to-day needs of the users, both on-site and remote, it also involves the caretaking of the local network infrastructure (configuration, management and backup) as well as working with the Global Network Team to deliver local routing and connectivity support to site. This will involve working with Cisco switches and routers as well as admin portals for our hosted networking (Meraki) and firewall solutions.
Accountabilities of the job:
Network caretaking, configuration and administration.
Assisting with general IT support within the team.
Ensure networking infrastructure is fit for purpose.
Supporting users by delivering IT service and helping problem solving.
Network provisioning, configuration, troubleshooting and repair.
Recommending system upgrades, problem solutions and service improvements
Equipment logistics
Ensure critical business operations are consistently operational, safeguarded and functional.
Competent in network design, operation and troubleshooting.
Able to configure Cisco enterprise-level networking equipment from scratch, including switches, routers and wifi controllers.
Maintain detailed documentation of equipment locations, configurations and solution designs.
Work with the global WAN team to maintain site connectivity.
Work with Global Security Team to maintain network security.
Level of Education & Experience:
Ideally educated to degree level in a related discipline
5+ years’ experience in IT support activities
Ideally Cisco CCNP
Technical Skills:
Windows Server family operation and support
Network design
DNS service provision and management
Network technologies: Wifi, DNS, DHCP, BGB, STP, VLANs, QoS, etc.
Cabling/networking skills – especially routing multiple subnets
Good customer/communication skills
Self-starter with track-record of dependability and reliability.
Behavioral Skills:
A proven record of being able to work successfully in a multi-discipline team environment.
Good communication and influencing skills.
Results orientation and performance bias.
Attention to detail.
A desire for knowledge management and capturing lessons learned for future improvements.
Ability to balance conflicting demands in a continuously developing environment.
Good motivator and able to see improvement opportunities within their teams and more broadly.