INEOS Automotive – Grenadier – Built On Purpose
Story so far
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.
People and Culture
With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
We’re doing things differently.
If this sounds like you, let’s talk.
The role:
Service Desk Engineer provides technical support to the local office and users, while supporting remotely users and offices abroad. The Service Desk team is a core team within the business, it’s the first point of contact to our users and heavily focusing in customer experience and delivery of technical solutions. IT Support to local office (grow to ~300 users) and remotely support ~300 users globally..
Responsibilities include (but are not limited to):
- Providing 1st and 2nd line technical support.
- Logging, monitoring and working on incidents or requests through to resolution.
- Supporting the onboarding and offboarding user process
- Managing user accounts through Active Directory and Azure Active Directory.
- Supporting Windows computers along with Android and iOS mobile devices.
- Provisioning of IT equipment (laptops, phones, peripherals etc.).
- Providing basic network connectivity support.
- Administering and supporting our multi-functional printer devices.
- Administering and supporting our audio-visual and conferring facilities.
- Managing the IT hardware inventory of the office.
- Create user documentation and internal work instructions.
- Work on projects and other IT initiatives.
- Provide after hours and on-call support as needed.
- Occasionally travel abroad to support other offices.
Main Technologies we use:
- OS: Windows 10/11, Android, iOS
- ITSM: FreshService
- UEM: Workspace ONE, Intune
- Account Management: AD, Azure AD
- Productivity Tools: Office 365, Adobe
- Communications: Microsoft Teams
Qualifications:
- Fluency in German and English written and verbal.
- Degree in a computing or technical discipline preferred.
- An ITIL qualification is desirable.
- IT certifications will be an advantage.
Skills:
- Strong interpersonal and customer service skills
- Analytical and troubleshooting skills
- Quick learner
- Follow instructions and retain information
- Team player
Experience:
- IT Support experience in a IT Service Desk, Operations or technical support environment following ITIL practices.
- Previous experience managing tickets using an ITSM tool.
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11.
- Experience in supporting Android and iOS phones.
- Experience in supporting audio-visual equipment.
- Active Directory knowledge .
- Basic networking knowledge.