INEOS Automotive – Grenadier – Built On Purpose
Story so far
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.
People and Culture
With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
We’re doing things differently.
If this sounds like you, let’s talk.
Regional Aftersales Manager
Reporting to the Senior Manager After Sales Europe and working cross-functionally with the wider After Sales team, this role is required to contribute and implement the regional After Sales strategy which is critical to the establishment of the Grenadier’s credibility in the respective market (Italy). The Regional After Sales Manager in the respective European market will require an extensive background of all aspects of parts & service business within the automotive industry, preferably with in-depth technical knowledge – and hands on experience. As local coordinator for all After Sales related challenges and opportunities, this role demands a vast experience in the strategic implementation of parts & service projects in an international setup. This role will be integral to the process of implementing the country/region-specific aftersales plan, to support the launch of a new brand and vehicle and to support our customers with the local workshop partners thereafter.
Responsibilities include (but are not limited to):
- Setup, manage and monitor regional partner workshops & stakeholders
- Roll-out of key strategic initiatives to safeguard maximum vehicle uptime and customer satisfaction
- After Sales interface to our key customers
- Support local events and test drives from an After Sales perspective
- Safeguard regional parts availability to minimize vehicle downtime
- Monitor regional financial target achievement
- Align and communicate on benchmark approaches with other regional After Sales managers
For the Regional Aftersales Manager we are looking for:
- Up-to-date knowledge with the latest trends and After Sales commercial best practices
- Strong After Sales background with proven track record in the OEM/IAM field
- Technical experience when it comes to understanding vehicle failures and breakdowns
- Commercial and aftersales acumen and articulate with strong communication and presentation skills.
- Self-motivation, influencing and relationship building skills
- Good command of English is essential
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!