Quality Supervisor

The Quality Supervisor is responsible for supervising the lab technicians in the use of analytical equipment to test products at specified stages of the production process for a variety of properties such as performance, appearance, and other physical and chemical characteristics while ensuring safe, efficient, on-time production in accordance with the production schedule, Product Process Control Plan (PPCP), customer, regulatory, quality, and company requirements.

Accountability 1: Drive SHE Excellence

Most important activities: 

• Promote the 20 principles of process and behavioral safety and adhere to life-saving rules
• Report incidents, near misses, and hazard identifications, and lead investigations onsite with appropriate conclusions and sustainable actions.
• Ensure workplace practices are in conformity with established guidelines (IGGN).

Accountability 2:  Supervision

Most important activities: 

• Lead the quality assurance technicians and manage the work load/objectives for the department..

• Comply with and enforce all company and plant policies and procedures.

• Create, update, and maintain the lab technicians’ schedule.

• Ensure laboratory technicians properly document and maintain time sheets, attendance records, and production paperwork.

• Develop training, perform employee reviews and facilitate the lab technician’s qualification process.

• Support and lead the laboratory’s SHEQ activities, meetings, and audits/inspections to ensure compliance with plant policies and procedures, along with requirements set by national agencies.

• Develop and enforce housekeeping standards in the Quality Assurance Laboratory.

• Provide a laboratory atmosphere that promotes two-way communication and a positive work environment.

Accountability 3: Laboratory Management

Most important activities: 

• Responsible for on-site and all off-site laboratory facilities, equipment and budget.
• Ensure laboratory technicians properly organize and direct work to ensure timely completion of the process/product schedule per the Product Process Control Plan (PPCP) or other time critical requests/
• Inventory Management of reagents and supplies.
• Responsible for analyzing lab standards, scheduling preventative maintenance and enforcing instrument calibration requirements.
• Represent quality as required in plant-wide meetings, MOC changes (effecting quality), and required improvement efforts.
• Responsible for shipping hazardous material samples.
• Act as the company’s Chemical Hygiene Officer (CHO) to develop and maintain the Chemical Hygiene Plan (CHP) per OSHA requirements including PPE requirements and housekeeping standards.

Accountability 4: Quality Management System

Most important activities:

• Champion, enforce, and report on the ISO Quality Management System

• Promote, ensure, and sustain appropriate employee and management involvement in quality systems and processes.

• Train internal ISO auditors, plan internal audits, and lead quality management reviews.

• Lead new product and raw material reviews with Procurement.

• Investigate plant related quality incidents through use of root cause analysis and follow through on corrective and preventative actions.

• Create and maintain product statements, product specifications, and raw material specifications.

• Monitor and prepare responses related to customer complaint and inquiries.

• Maintain the company’s product certifications to include NSF STD50, STD60, and Kosher.

• Track and report plant quality metrics.

• Track non-conforming material dispositions in the plant.

• Coordinate Customer Audits

• And other duties as assigned