INEOS Styrolution
Current Opportunity
Job Title: Jr. Customer Service Analyst
Location: Itajaí, Santa Catarina, INEOS Branch.
The Position:
The Jr. Customer Service Analyst, is responsible for the local resale orders full management/follow up, from receipt to delivery. Order collection/confirmation and proper setup for invoicing a third-party warehouse. Interaction with customers and local team for order planning and forecasting. Set up outbound transportation.
What you will do:
- Manage customer orders, confirmations and order backlog.
- Ensure accurate order setup, pricing, and invoicing in SAP.
- Coordinate with customers and Sales on order planning and sales forecast.
- Follow up product availability, import arrivals, warehouse invoicing, and carrier loading.
- Process invoice corrections, credits notes, and goods return.
- Prepare daily sales, backload and invoicing reports.
- New customers set up in SAP.
- Participate in S&OP and Sales meetings.
- Ensure compliance with company procedures and SHE requirements.
What you will bring:
- Level of education & knowledge:
- High School, Associate Degree or Bachelor's Degree.
- Experience in general:
- More than 3 years of experience in Customer Service.
- Logistic and Invoice procedures.
- Business understanding.
- Experience working with SAP/ERP systems.
- Experience coordination with customer and cross-functional teams.
- Foreign Trade knowledge is desirable.
- Technical skills:
- SAP/ERP
- Supply Chain and Logistics processes.
- English language is desirable.
- Demand planning and forecasting.
- Competencies, Behavioral skills:
- Analytical thinking.
- Initiative.
- Creativity.
- Planning.
- Time management.
- Teamwork.
- Good communication.
- Customer orientation.
- Results orientation.
- SHE Compliance.
Compensation.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge and skills, experience, geographical location, and internal equity. Compensation decisions are carefully made based on the facts and circumstances of each position and candidate.
The Location:
This opportunity is located at Rod BR101, No. 2050, Salseiros; Itajaí, SC, Brazil.