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IT Helpdesk Agent


Title: IT Helpdesk Agent

Hours: 37.5 hours per week

Location: Grangemouth HQ (5 days per week)

Salary: Competitive

Contract type: PAYE Contract


Are you in?

A truly global company, INEOS comprises of 36 businesses with 194 sites in 29 countries throughout the world. We also encompass a range of consumer brands and sports interests.

INEOS Grangemouth is an integrated refinery and petrochemicals centre of excellence. We are the largest manufacturing site in Scotland. Click here to find out more Grangemouth | INEOS.

We pride ourselves in offering a working environment that is friendly and welcoming, that offers employees true autonomy and empowerment and that enables everyone to achieve their goals and to have a fulfilling professional career with us. At Grangemouth and across the wider INEOS family, there are always opportunities.

Our aim, as always, is to find new, improved ways of doing things. Whether that’s through improving the energy efficiency of our plants, developing new ways of working or delivering on our net zero promises, we like to push boundaries and overcome challenges.

If you share our vision for a sustainable future; if you possess the skills and competencies to help deliver our net zero road map; if you want to play your part in the remarkable next step the UK petrochemical sector, we’d like to hear from you.


Are you keen to be involved in a variety of project tasks? Do you have the ability to actively analyse and troubleshoot?

This role combines both first line and second line desktop technical support.

You will be part of a busy team providing on-site and remote technical assistance to business customers based at Grangemouth and remote sites.

You will be required to work on-site and assist with hardware installations, computer builds, client software upgrades, active directory administration, system integrations, and other desktop related incidents and requests.

You will also be involved in project activities where Service Desk and Desktop specific skills and experience is required as part of new service implementations and upgrades.

Main responsibilities will be but are not limited to:

  • This is a 1st Line IT Helpdesk support role, so the candidate will have to have excellent telephone and ticket logging skills as well as basic technical ability.
  • Troubleshooting and resolving hardware, network and client software issues.
  • Building, deploying and maintaining desktop computers and related peripherals.
  • Perform basic Active Directory administration tasks such as password resets and account unlocks
  • Logging tickets to 2nd and 3rd level support staff in an automated helpdesk system
  • Providing support and assistance for meeting room audio-visual equipment.

Please note this role is for 6 months initially, with the potential to go permanent, so we can only accept applications from candidates who will not require employer VISA sponsorship.


You should have:

  • Knowledge of computer hardware and software
  • Excellent troubleshooting and problem solving skills
  • Excellent interpersonal skills
  • Knowledge of current Microsoft operating systems and client software
  • Good verbal and written communication skills
  • Working knowledge of helpdesk and asset management systems

You may also have:

  • Experience working in an IT Environment.
  • ITIL foundation level certification
  • MCDST or role based equivalent  
  • Salary Sacrifice Car and Cycle to Work Scheme
  • Ongoing Career Development


Application Process

Interested candidates should submit their CV via our website

Pre-screen (If applicable)

Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability.

Formal Interview

Successful applicants will then be invited to interview which will consist of behavioural and technical questions.

Provisional Offer

If you are selected as the preferred candidate you will receive a provisional offer which will be subject to a medical assessment and reference checks.


Hydrogen Fuel Network Trial

Click here to find out how INEOS Grangemouth are involved in the switch to hydrogen UK Gas Network switch to hydrogen


Click here to find out more about our other businesses across the globe We are INEOS

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