At INEOS Energy we produce and trade oil, gas and liquefied natural gas (LNG). This is supported by our investments in low carbon technologies, which will help sustain our business through the energy transition. Direct examples of these areas are ‘Project Greensand’, our pioneering carbon storage project in the Danish North Sea and our investment in HydrogenOne Capital.

We are looking for a Desk Side Support Engineer to be responsible for all first level technical support issues and queries. The role will entail working pattern from 7am – 3.30pm. You will be part of a small local technology team, Please note that there will be some occasional weekend work and bank holidays support cover.

RESPONSIBILITIES & ACCOUNTABILITIES

Installing, configuring, and maintaining hardware and software on trader desks and non-trading desks.
Troubleshooting technical issues, including hardware and OS/core app software problems, connectivity issues, and security driven issues.
Providing 1^st level technical support for trading applications and software, including Bloomberg, Reuters, and other financial software.
Responding to and resolving technical issues in a timely and efficient manner to minimize downtime and disruptions on the trading floor
Knowledge of CTRM systems preferably Allegro/Horizon
Incident management and problem management at a branch level.
Coordinating with other IT staff members, in London, and US in order to resolve complex technical issues that require escalation.
Documenting support issues and resolutions to maintain accurate records and to help identify trends and areas for improvement.
Providing training and guidance to traders and other staff members on how to use technology and software effectively.
Maintaining and updating asset management systems and inventories for hardware.
Lifecycle management of hardware and software components.
Project deliveries for branch end user services.
Desktop Moves and changes.
PC and laptops builds, deployments, wipes and disposals.
Basic network troubleshooting.
ServiceNow ticket logging and management.
Assisting with Technical support escalations from smaller Amsterdam Office local IT support.

SKILLS & KNOWLEDGE

Education & Experience

IT Degree preferred
Previous 1^st Level support experience preferred

Preferred Software Experience

ITIL Foundation or above certification.
ICE and Trayport preferable
MS Windows Server, Desktop (10/11)
Ticketing systems (Manage Engine)
Dell onboarding portal

Experience

Minimum 1 year Desktop support experience in an environment where a wide range of technologies are supported.
Previous trading environment experience preferred but not essential

Behavioural skills

Have a structured, well-organised and enthusiastic approach to work.
Good written and verbal communication - ability to communicate effectively with traders and other staff members from junior staff to C-suite executives.
Committed to own issues end to end and to deliver the highest quality service in a fast-paced environment.
Committed to constant service improvement.
Willingness to step beyond the role occasionally to help colleagues in other IT teams deliver outcomes.
Strong team player