About INEOS Styrolution
INEOS Styrolution is the world’s leading styrenics supplier, with a high-performing portfolio of styrene monomer, polystyrene, ABS and advanced styrenic products. With more than 90 years of innovation in materials science, INEOS Styrolution is focused on customer satisfaction with differentiated solutions that provide a competitive edge as well as investments in technology that enable closed loop recyclability for styrenics while reducing our carbon emissions. INEOS Styrolution applications can be found in many everyday products across multiple industries: including automotive, electronics, household, construction, healthcare, packaging, and toys/sports. Operating 17 production sites in nine countries, the company is a wholly owned subsidiary of INEOS Group Limited and employs approximately 3,000 people. Sales were 4.5 billion euros in 2023. More information: www.ineos-styrolution.com
Providing efficient and satisfactory service customers from order process to arrangement of goods delivery by smoothing the delivery schedule, excellent communication with customers; assisting to achieve sales target and contribute in the overall control of stock level.
Providing a pleasing experience to customers, from order processing to delivery, through quality service with the advantages of integrated supply chain, thereby enhancing their favorability and loyalty towards the company
As front line of supply chain, CSR acts the facilitator and coordinator among customers, sales, logistics and finance in different countries/regions etc. to align the customer demand with company supply conditions.
Together with sales, proactively and actively managing customers’ timely payment
Timely handle, report and record customer objections according to different cases, follow up the related investigation decision and maintain good after sales service.
Providing order info. and tracking for sales and business analysis
Actively participate new customer development project and follow up with new customer application, sampling, communication on specific requirements in packaging, logistics, documents etc.
Sales Order processing
1) Maintain customer’s master data in SAP
2) After sales confirmed order taking, follow up order processing in SAP, applying different order type and processing procedures according to different sales modes, which includes direct domestic, direct export, indent, agency or intercompany sales etc.
3) Arranging transportation (in case of sales of SFS/SNB/SCN) or communication with export team of manufacturing plant, to ensure on-time delivery
4) Follow up customer billing and collect required documents
5) Process order bidding or order placement in customer’s system when necessary
6) Process in customers’ system for order info., delivery booking with driver info. , monthly order reconciliation etc.
7) First vetting on L/C
Customer communication
1) Communicate cargo delivery schedule, push delivery for achieving sales target
2) Follow up with customer’s feedback, coordinate abnormal cases and provide effective solution
3) Promptly response to customer request
4) Maintain good relationship with customers
5) Communicate with customer for custom declaration related info. and required documents
Internal communication
1) Provide instant information and effective assistance to commercial team;
2) Communicate with SCM planning team for stock availability for customer delivery plan
3) Communicate with SCM execution team for deliveries requirement, logistics documents and NCM
4) Communicate with credit team for order release, payment status, overdue analysis etc.
5) Communicate with finance team for payment receipt by orders, billing issue, debit/credit note, rebate etc.
6) Communicate with other region affiliates for import cargo orders and logistics
7) Communicate with PM for global account customer orders
8) Other internal meeting
Other external communication
1) Communicate with logistics supplier for delivery arrangement (for products from SFS/SNB/SCN)
2) Communicate with outsourcing company for SSG L/C confirmation etc.(for product from EMEA/AMER)
3) Communicate with outsourcing company for shipping documents (for products from Korea)
4) Other external communications
Report and record NCM and follow up the actions decided by business team, eg. compensation, replace torn bags, etc. and close NCM timely
1) Reporting and tracking sales order status for sales and business analysis
2) Participate and support new customer development project / global account customer business
3) Other ad-hoc business
Required
Diploma or Degree or above. major in business administration, marketing, communications, supply chain or a related field is preferred but not mandatory
Familiar with all office tools including Outlook, Word, Excel, PowerPoint and etc.
Master at least one local language; and can read & write in English as second language
Good communication skills with various individuals
SAP or major ERP system experience is preferable
1) At least 4 years of working experiences in supply chain, customer services, or logistics administration or related business experiences..
2) Familiarity with domestic sales, direct export / re-export and trade business.
3) Familiarity with general contract terms, inco-terms, payment terms etc.
4) Understand common contract law, customs regulation
We Have Great Chemistry
We believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring their unique selves to work daily, have a sense of belonging, and contribute to our core values. We have an inclusive approach, which is open and transparent. We respect and value diversity and believe in equality of opportunity. We do this by valuing and respecting cultural differences and welcoming diversity of thought and perspectives from all our employees.
We are excited to hear from you and share more about our organization.
Your INEOS Styrolution Recruitment Team