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INEOS Styrolution is the world’s leading styrenics supplier, with a high-performing portfolio of styrene monomer, polystyrene, ABS Standard and styrenic specialty products. With more than 90 years of innovation in materials science, INEOS Styrolution is focused on customer satisfaction with differentiated solutions that provide a competitive edge as well as investments in technology that enable closed loop recyclability for styrenics while reducing our carbon emissions. INEOS Styrolution applications can be found in many everyday products across multiple industries: including automotive, electronics, household, construction, healthcare, packaging, and toys/sports. Operating 16 production sites in nine countries, the company is a wholly owned subsidiary of INEOS Group Limited and employs approximately 3,100 people. Sales were 6.6 billion euros in 2022.
For our office/site in Bangkok we are looking for a
Customer Service Representative (F/M)
1. Responsibilities/Accountabilities of the job:
- Efficient and satisfactory service to customers
- Perform customer master data management, support credit management, account receivable management. And coordinate from sales order to delivery to meet customer satisfaction via performing delivery reliability commitment.
- Collect, document and consolidate customers’ problems complaints according to defined procedures/system, Support Non-conformity management.
- Follow up with customer’s feedback, coordinate abnormal cases and provide effective solution.
- Promptly response to customer request
- Maintain good relationship with customers
- Provide instant information and effective assistance to commercial team;
- Implement business rule in customer order management.
- Ensure that all operations are carried out in accordance with internal SHE/QUALITY systems.
2. Reporting & Information :
- Filing the sales documents timely.
- Coordinate delivery in case the stock is limited.
What We Offer You
- A safe and drug-free work environment
- Career development, job progression, and tuition reimbursement
- Flexible work environment, paid vacation, and sick time
- A comprehensive health benefits package with low premiums to support employee wellbeing
- Retirement savings with company match plus contributions
- Above-market compensation including performance-related pay and bonuses
- Fitness reimbursement to encourage employees to stay healthy and active
Our Company
- No. 1 global leader in styrenics: Styrene Monomer, Polystyrene, Acrylonitrile Butadiene Styrene Standard, and Styrenic Specialties
- 3,600 employees worldwide
- 20 manufacturing sites in 10 countries
- Customers in 106 countries
- 6 billion EUR in 2021
We are excited to hear from you and share more about our organization.
All the best,
The INEOS Styrolution Talent Team
About INEOS Styrolution
INEOS Styrolution is the world’s leading styrenics supplier, with a high-performing portfolio of styrene monomer, polystyrene, ABS and advanced styrenic products. With more than 90 years of innovation in materials science, INEOS Styrolution is focused on customer satisfaction with differentiated solutions that provide a competitive edge as well as investments in technology that enable closed loop recyclability for styrenics while reducing our carbon emissions. INEOS Styrolution applications can be found in many everyday products across multiple industries: including automotive, electronics, household, construction, healthcare, packaging, and toys/sports. Operating 17 production sites in nine countries, the company is a wholly owned subsidiary of INEOS Group Limited and employs approximately 3,000 people. Sales were 4.5 billion euros in 2023.
More information: www.ineos-styrolution.com
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