INEOS Composites has an exciting opportunity for a Customer Service Representative to join our Supply Chain group located at Dublin, OH, headquarters for INEOS Composites NA. This is a key position which serves as the central point of contact for our external international customers, and is a highly visible, significant role within the Company.
The role resides in the Customer Service group within the Supply Chain organization and is responsible to process customer orders from receipt through to cash paid as an end-to-end process. The jobholder will deliver professional customer service and work alongside internal and external colleagues to develop exceptional relationships with customers as well as seek opportunities to promote INEOS Composites.
The jobholder must be flexible in approach and, as required, will be called upon to assist in varied activities for which they are capable. We offer a supportive work environment and jeans/business casual dress code.
Responsibilities include:
- Manage incoming requests and ensure that international customer demands are met promptly
- Handle all daily export shipments from booking until invoicing
- Respond punctually to customer inquiries whilst keeping the customer informed
- Process customer POs via direct order entry system (SAP)
- Maintain customer profiles including billing, shipping, products, INCO Terms, and special requirements
- Provide customers with resources or additional information related to products and services
- Work closely with logistics and manufacturing to ensure all orders are shipped on-time and in-full
- Work closely with internal Account Managers to keep ahead of customer activity and requirements
- Respond to customers’ needs for inventory, PO status, pricing, and freight
- Provide customers with step-by-step solutions with patience and an approach specific to each customer as needed
- Process and follow up on customer complaints as it relates to customer orders, invoicing issues, returns, and quality
- Process debit, credit, and return invoices, review for accuracy and completeness
- Establish and maintain effective relationships with internal and external customers including Sales, Product Management, Manufacturing, Logistics, Supply Chain, and Quality
- Ensure you and your colleagues work within the INEOS 20 principles of safety
Qualifications:
- Bachelor’s Degree preferred or equivalent work related experience
- Experience specific to order entry, production scheduling, problem resolution, and the transportation industry preferred
- Previous roles in Customer Service or related industries would be desirable
- Strong interpersonal skills and the ability to work in a Team environment
- Professional knowledge of the use and application of SAP systems, specifically related to sales order modules
- Knowledge of Excel, Word, and other MS systems
- An understanding of air and ocean export processes, regulations, and documentation would be desirable
- Knowledge of International Logistics and Trade Compliance would be desirable
- Must be authorized to work in the United States