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Compensation Grade
ACE-USD-SALPurpose of the job:
Deliver technical support and maintenance of the server, infrastructure and desktop environment for INEOS Acetyls’ sites, ensuring a secure and efficient service and meeting agreed availability; as well as delivering continuous improvements in a cost-effective manner.
Accountabilities of the job:
- Deliver effective maintenance and support of the server, infrastructure and desktop environments to ensure a secure, efficient and highly available service is provided through:
Installation, configuration, and support all components of the infrastructure.
Maintenance of server, infrastructure and desktop hardware and software.
Troubleshooting server, infrastructure and desktop problems and diagnosing and solving hardware/software faults & replacing parts as required.
Meeting and agreeing availability target.
- Ensure ongoing Server monitoring processes and procedures are suitable to identify potential problems and ensure availability to all users.
- Manage performance tuning and capacity planning activities to enhance the performance of the Infrastructure.
- Identify, evaluate, gain approval and deliver improvements and developments to the IT infrastructure, to improve its functionality, performance, resilience or cost effectiveness, working with external suppliers or key users where required.
- Deliver project work and manage time aligned to the projects to ensure delivery to agreed timescales
- Providing systems, support and procedural documentation to ensure continuity of support.
- Procure & control server and peripheral spares or support to ensure prompt replacement of faulty items in line with annual budget.
- Provide 2nd line support to the Service Desk Team for infrastructure queries – mentoring and supporting the development of the Service Desk Analysts
- Identify and then build up a good working relationship with suppliers and a network of key contacts across the wider INEOS IT community.
Technical Skills:
Industry standard qualifications are desirable: Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Server Engineer (MCSE)
Experience working in a Windows 2019, Azure or equivalent server environment.
Working knowledge and experience of Windows 2019+ technologies
Behavioral Skills:
Ability to work within a team, demonstrate initiative, good customer service focus have a flexible approach.
Good interpersonal & communication skills
Ability to effectively plan and prioritise work to meet deadlines
Ability to manage multiple tasks and conflicting priorities and work under pressure to tight timescales
Performance Indicators:
Tickets actioned in a timely manner
Deliver prompt solutions for users
Recommendation for system or process improvements
Ensure work areas kept clean and tidy
Work safely