INEOS Automotive – Grenadier – Built On Purpose
Story so far
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.
People and Culture
With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
We’re doing things differently.
If this sounds like you, let’s talk.
Aftersales Account Manager
Working closely with the wider commercial team and alongside the aftersales team, the Key Accounts Manager will be responsible for identifying opportunities to improve the INEOS service portfolio, managing vendors via utilising established KPIs while ensuring proper onboarding and payment through the INEOS procurement process. They will also be responsible for providing performance summaries to key stakeholders along with suggestions to alter market strategy, improving INEOS’ offerings and amending vendor contracts accordingly.
Responsibilities include (but are not limited to):
- Maintain ownership of vendor contracts in collaboration with purchasing to support profitable and best in class partnerships
- Achieve aggressive growth targets through managing incentive programs, marketing initiatives, dealership loyalty and collaborating with vendor and field managers to develop retail and wholesale sales strategies
- Manage vendor relationships with a focus on profitable growth and best in class levels of service to the franchised dealership network
- Practice high levels of communication and customer service for franchised dealerships and field members
- Ability to operate across functions ensuring the vendor relationships derived meet the requirements of the brand ambitions
- Market analysis to inform vendor selection and RFQ efficiency
- Provide alternative options to customers where there is no network coverage and make recommendations where network shortages are identified
- Reporting regularly on the key metrics within departments to include, spend and market performance based on established KPIs
- Offering direct support (telephone, instant messaging, email, reporting methods) to customers where necessary
- Prepare and present audit reports using a variety of tools and resources
- To work extremely closely with the aftersales team and wider business in technical, parts, process issues to ensure continuous improvement remains center to the role
What we are looking for:
- The right candidate will preferably come from an automotive aftersales background, have strong leadership skills and be able to work in a wider reaching role
- Able to direct, motivate and coach a successful team focused upon delivering a consistent high standard of performance
- Account Management or Business Development business experience
- Experience with SAP is strongly preferred
- Ability to support field-based customers and teams with customer focused solutions
- Customer service skills which include relationship building across departments and functions
This role will be based in Raleigh, North Carolina.
If your application is successful one of the team will be in touch to arrange an initial conversation!