Technical Quality Lead
Based: London relocating to Oxfordshire in 2022
- Expansion role
- Scale-up business with large investment
- Numerous opportunities to develop and progress
Your Career: As a Technical Quality Lead for INEOS Automotive you will work within a scale-up and fast moving environment. You will be surrounded by a team of experts in their field and be given the autonomy and freedom to develop the role as we grow.
The Role: Working closely with both the aftersales and wider commercial teams, and alongside Technical Service Engineering disciplines, the Technical Quality Lead, will be responsible for day to day engagement across several internal divisions from a Campaigns & Current ‘known Issues’ resolution process & response perspective, whilst ensuring the customer remains the key focus.
The position will work very closely with the Technical Quality Manager, and will be vital in ensuring we provide solutions to customer issues & post build vehicle rectification to the highest standard, consistently and in alignment with our own KPI & SLA targets, whilst also identifying process improvement opportunities. This role will also work closely with external and internal process’s, teams and individuals and represent the ‘voice of the customer’ and particularly from an efficient response time viewpoint, whether that customer be an internal Ineos or an external repairer, agent or third party.’
INEOS Automotive: Our goal of manufacturing, launching, and delivering an uncompromising, best-in-class 4x4 is in sight. Since our inception in 2017 and despite the global challenges of 2020, we have accomplished our desired milestones in 2021. As a business we are now moving into an exciting launch phase, with start of vehicle production and our customers driving their new Grenadier 4x4 in 2022. As the Technical Quality Lead you will play a huge part in this. If you are looking to join a business working to establish a new brand, in a career defining role, then INEOS Automotive welcomes your application.
For the Technical Quality Lead we are looking for:
- Significant Aftersales & Quality system based business experience, which could include vehicle manufacturer or wider motor trade experience.
- The individual will preferably come from an automotive aftersales background, have strong diagnostic and analysis skills and be able to work to a very wide scope of expectations and wear many different hats, but maintain especial focus on Campaign resolution
- Customer service skills, which include relationship building across departments and functions both internal and external.
- Be able to use, understand and develop Technical & Aftersales process, strategy & workstreams for best practise
- Recognisable technical qualification
- Broad experience, in many, if not all Automotive Aftersales & Technical Quality disciplines
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!