Sitecore Digital Operations Lead
Location: London, UK
INEOS Automotive – Grenadier – Built On Purpose
- Expansion role
- Scale-up business with large investment
- Numerous opportunities to develop and progress
YOUR CAREER:As the Sitecore Digital Operations Lead of INEOS Automotive you will work within a scale-up and fast-moving environment. You will be surrounded by a team of experts in their field and be given the autonomy and freedom to develop the role as we grow.
OVERVIEW:
This position provides leads operational coverage of the companies CMS solution, Sitecore. The role will report directly to the Digital Systems Manager, providing crucial support to the Digital function of which Sitecore plans a big part.
The role holder will oversee the day-to-day management of the Sitecore platform, owning and managing all inbound tickets, which cover issues but also new requirements and enhancements. Supporting technical, the role is also pivotal in handling the bi-weekly sprint deployment to production and programme release on a less regular cadence. Though Sitecore is the core platform, support coverage will extend to the key service embedded within the CMS, such as Finance Calculators and Payment Gateway for eCommerce.
The position will work very closely with the Digital Business leads, but also with multiple vendors supporting INEOS Automotive, with relationship and stakeholder management a key to success.
RESPONSIBILITIES:
- Responsible for day-to-day management of our core website CMS platform (Sitecore), ensuring best practise is adhered to and business needs/requirements delivered
- Own and manage all the Sitecore platform operational aspects, including embedded functionality, ensuring infrastructure availability and resolution of tickets within defined SLA’s
- Lead Administrative activities for the Sitecore platform, including access management, whitelisting and environment management
- Support the Digital Systems Manager in overall change management and delivery programme, ensuring the delivery funnel is effectively managed and solutions delivered on time and budget
- Handle inbound Digital requests for enhancements, changes or new features, gathering and documenting initial requirements and channelling these to the respective teams backlogs
- Translation of business requirements into solution options and ultimately delivery of chosen solution (App/CRM/Website) meeting core requirements
- Provide support to the business and the vendors, in updating content and copy in Production
- Support large and Sprint scale releases/deployment, responsible for deploying Sitecore based releases and site content to Production, on behalf of the vendor
- Where required, support the testing activities, both functional and user
- Managed continued Security and PEN testing efforts, to ensure a secure and stable platform, reporting is generated and corrective measures are documented and progressed
- Work closely with, and lead the engagement with the Digital Products Team (Business), ensuring a robust process is adhered to for management and prioritisation of work items and tickets
- Develop and enhance processes and relationships with 3rd party vendors, ensuring alignment to the operational processes for handling of tickets and upgrades
- Track and follow up, on all tickets raised/escalated to other internal teams or 3rd party vendors, ensuring resolution against agreed SLA’s
- Manage direct engagement with Sitecore, in support of upgrades, changes, new requirements and quotations
INEOS Automotive: Our goal of manufacturing, launching, and delivering an uncompromising, best-in-class 4x4 is in sight. Since our inception in 2017 and despite the global challenges of 2020, we have accomplished our desired milestones in 2021. As a business we are now moving into an exciting launch phase, with start of vehicle production and our customers driving their new Grenadier 4x4 in 2022. As the Sitecore Digital Operations Lead you will play a huge part in this. If you are looking to join a business working to establish a new brand, in a career defining role, then INEOS Automotive welcomes your application.
DESIRED EXPERIENCE & SKILLS:
- Strong knowledge and experience of Sitecore CMS (Versions 9-10), including templates, layouts, roles & authorizations workflows, publishing, versioning etc.
- Sitecore Administration Certification
- Strong Excel and PowerPoint skills
- Excellent interpersonal skills and the ability to build long term professional relationships at all levels, internally and externally
- Excellent time management
- Experience in working in a low code/development platform
- Ability to work well in a fast paced, deadline-driven environment, facing off to multiple stakeholder
- Self-started mentality, able to operate sufficiently without full guidance, managing own workload and priorities
- Experience working in an Agile environment, within a Digital team covering both Delivery and Operations
- Comfortable working and leading in a multi-vendor landscape, driving deliverables and plans
- Experience of managing an operational support ticketing queue
- Ability to extrapolate core business requirements from users and understand complex business challenges at speed
- Extensive experience of Azure DevOps, with Pipeline experience preferable (not essential)
If the Sitecore Digital Operations Lead role sounds of interest and you want to learn more, please apply. If your application is successful one of the team will be in touch to arrange an initial conversation