INEOS Automotive:
We have one goal. To manufacture, launch and deliver an uncompromising, best-in-class 4x4 for those who depend on a vehicle as a working tool. We’re building the Grenadier from the ground up, component by component. No corners cut and no easy options. It's been an exciting journey since our inception in 2017 and despite the global challenge of 2020, we are on track to deliver our plan. 2021/2022 is our execution phase.
We have assembled a team of world-class experts who roll up their sleeves and get stuck in and we are looking for more doers that think big. More thinkers that dive in and do. More people that make things happen. We’re a diverse workforce of tenacious, straight-talking experts and we are looking for spirited innovators who thrive in a challenge. If you are looking to join a scale-up business and take on a fulfilling and career-defining role, then let’s talk.
The Role:
This position provides lead operational coverage to the companies CMS solution, Sitecore. The role will report directly to the Digital Systems Manager, providing crucial support to the Digital function of which Sitecore plans a big part.
The role holder will oversee the day-to-day management of the Sitecore platform, owning and managing all inbound tickets, which cover issues but also new requirements and enhancements. Supporting technical, the role is also pivotal in handling the bi-weekly sprint deployment to production and programme release on a less regular cadence. Though Sitecore is the core platform, support coverage will extend to the key service embedded within the CMS, such as Finance Calculators and Payment Gateway for eCommerce.
What will you be doing as the Sitecore Digital Lead:
- Responsible for day-to-day management of our core website CMS platform (Sitecore), ensuring best practise is adhered to and business needs/requirements delivered
- Own and manage all the Sitecore platform operational aspects, including embedded functionality, ensuring infrastructure availability and resolution of tickets within defined SLA’s
- Lead Administrative activities for the Sitecore platform, including access management, whitelisting and environment management
- Manage direct engagement with Sitecore, in support of upgrades, changes, new requirements and quotations
- Track and follow up, on all tickets raised/escalated to other internal teams or 3rd party vendors, ensuring resolution against agreed SLA’s
- Develop and enhance processes and relationships with 3rd party vendors, ensuring alignment to the operational processes for handling of tickets and upgrades
- Work closely with, and lead the engagement with the Digital Products Team (Business), ensuring a robust process is adhered to for management and prioritisation of work items and tickets
- Managed continued Security and PEN testing efforts, to ensure a secure and stable platform, reporting is generated and corrective measures are documented and progressed
- Where required, support the testing activities, both functional and user
- Support large and Sprint scale releases/deployment, responsible for deploying Sitecore based releases and site content to Production, on behalf of the vendor
- Provide support to the business and the vendors, in updating content and copy in Production
- Translation of business requirements into solution options and ultimately delivery of chosen solution (App/CRM/Website) meeting core requirements
- Handle inbound Digital requests for enhancements, changes or new features, gathering and documenting initial requirements and channeling these to the respective teams backlogs
- Support the Digital Systems Manager in overall change management and delivery programme, ensuring the delivery funnel is effectively managed and solutions delivered on time and budget
As the Sitecore Digital Lead you will bring:
- Strong knowledge and experience of Sitecore CMS (Versions 9-10), including templates, layouts, roles & authorizations workflows, publishing, versioning etc.
- Sitecore Administration Certification
- Extensive experience of Azure DevOps, with Pipeline experience preferable (not essential)
- Ability to extrapolate core business requirements from users and understand complex business challenges at speed
- Experience of managing an operational support ticketing queue
- Comfortable working and leading in a multi-vendor landscape, driving deliverables and plans
- Experience working in an Agile environment, within a Digital team covering both Delivery and Operations
- Self-started mentality, able to operate sufficiently without full guidance, managing own workload and priorities
- Ability to work well in a fast paced, deadline-driven environment, facing off to multiple stakeholder