Company:

INEOS US CHEMICALS COMPANY

Interested in joining a winning team? A team whose employees share in the ownership of the business and are empowered to make a difference?

Company:

INEOS Aromatics

From soft drink bottles to packaging trays, from clothing to carpet, INEOS Aromatics makes the chemicals used to produce many of the things we use in our daily lives.

Our main products include paraxylene (PX) and purified terephthalic acid (PTA). PTA is a raw material used in the manufacture of polyesters used to make fibers, textiles, film, and polyethylene terephthalate (PET) bottles. PX is a feedstock for PTA production. We also produce metaxylene, a feedstock for PX production.

We are comprised of a diverse team of engineers, scientists and business professionals dedicated to discovering practices to confront some of the world’s biggest issues. We are looking for people who can contribute to our passion for reinvention, have a collaborative spirit and challenge our thinking in our ambition to achieve net zero.

We care about how we deliver these essential products to the world. Above everything, the safety, reliability, and excellence in our operations is fundamental to our success.

Our sites and offices can be found around the world, in the United States, United Kingdom, China, Belgium, Indonesia and Taiwan

Job Title:

Service Desk Analyst

Location:

Texas City, TX, USA

Role Synopsis:

As a Service Desk and Support Analyst, you will deliver effective remote and desk-side 1st and 2nd level IT support, problem resolution and assistance for all IT related incidents and requests. You will be based in Texas City working as part of the Aromatics Service Desk team to provide a single point of contact to resolve or coordinate resolution within agreed policies and procedures.

Responsibilities and Accountabilities:

To record and track all IT related incidents and service requests on the KACE Helpdesk system, whether received by phone, email or electronically to ensure prompt resolution within agreed policies and procedures.
Perform problem diagnostics, investigation and resolution of desktop related incidents and requests to ensure continued provision of IT services in line with business needs.
Monitor and co-ordinate incidents relating to LAN, WAN, back office, voice and applications with the relevant support teams or 3rd parties to ensure resolution within agreed timeframes.
Classifying and setting priority of incidents in accordance with the business impact and with service standards set for the department to ensure all requests are dealt with appropriately.
Communicate and liaise progress and status to users to ensure they are kept informed of incidents and service requests for the complete life cycle and that all incidents and problems are closed in agreement with and to the satisfaction of the user.
Maintain equipment register to ensure accurate tracking of all company IT assets.
Provision and de-provision access to corporate applications, including but not limited to: Active Directory -- Service access, network folder access, Microsoft Exchange
Perform Active Directory user administration functions such as creation of new user ids.
Perform root cause analysis of recurring problems to identification solutions to prevent future occurrences.
Testing of desktop computers and ensuring that computer systems/software is functioning properly.
Deploy pre-packaged software sing distribution tools and processes as requested
Perform physical build and installation of desktop computers and software system installation for various computer applications and programs
Replacement of faulty and upgraded hardware components in desktop computers
Assist 3rd level support teams in examination of network servers, equipment and maintenance
Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
Providing resource to project teams for new implementations/initiatives, such as O/S upgrades and new desktop software Provide resource to global ‘virtual’ IT teams within the organization.

Skills and Knowledge Required:

Education / Experience

Experience in Chemicals/Manufacturing industry preferred.
5+ years' experience of working on service desk and incident resolution
ITIL Certification to foundation level desirable
MCDST Certification desirable
Proven IT Technical background in a customer facing environment
Sound understanding of the impact of IT on the INEOS business, or similar organization

Technical:

Familiar with networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts
Experience with desktop & server operating and antivirus systems
Working knowledge of Microsoft Office applications
Ability to apply technical knowledge in a logical progression to diagnose customer problems
Ability to present ideas in user-friendly language to non-technical end users
Ability to handle computer hardware, software and mobile devices
Ability to troubleshoot problems through use of computer diagnostic tools

Behavioral skills:

Ability to manage multiple tasks and conflicting priorities and work under pressure to tight timescales.
Excellent customer service and communication skills with strong emphasis on telephone skills
Ability to learn new skills and to absorb & retain information quickly
Exceptional interpersonal skills, with a focus on listening & questioning skills
Ability to effectively prioritize & execute tasks in a high-pressure environment
Self-reliant and demonstrates a flexible approach
Excellent analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment.

Legal Disclaimer:

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test(and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

INEOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

All employees must first notify their current manager before applying for a position.

Our culture is one of honesty and integrity with an emphasis on safety, health and environmental performance.On our team, people are acknowledged for embracing new practices that help create real value for customers.