INEOS Automotive – Grenadier – Built On Purpose
Please apply with a CV and cover letter in English.
It’s a big task to launch a best-in-class 4x4 for those who depend on a vehicle as a working tool, and it’s our responsibility to do the best job possible. We’re building the Grenadier from the ground up, component by component. No corners cut and no easy options.
To make this vision a reality, we’ve assembled a team of world-class experts who are willing to roll up their sleeves and get stuck in. We need more doers that think big. More thinkers that dive in and do. More people that make things happen. We’re a diverse workforce of tenacious, straight-talking experts with engineering at our core. We’re growing our world-class team and looking for spirited innovators and disruptors - those who thrive on a gritty challenge and will work through adversity in the pursuit of success. We’re doing things differently.
If this sounds like you, let’s talk.
Your role: Intern supports documentation, tracking and reporting of the status of the failure elimination process for issues detected by all stakeholders.
Responsibilities include (but are not limited to):
- Process issues reported by business partners and ensure tracking of topics in the complaint management tool
- Supporting of all complaints, incl. status tracking
- Contact person for multiple departments regarding respective issues
- Work according to the 8D method and handle the report generation for our management
- Improvement of current reports to create more transparency and need for actions for management
- Support on the evaluation and maintenance of the complaint key figures
- Identification of risk and escalation of particularly complaints for decision on proposed solution, especially in critical cases
- Preparation of complaints principles, guidelines and processes for effective claim management in consultation with the respective corporate strategy of the department
- Act as the interface between business partners, products, product development, failure analysis responsible and production
- Preparation, organization and follow-up of regular appointments/workshops with internal and external partners
- Independent processing of transferred work packages and tasks
What we are looking for:
- Enrolled student in mechanical engineering, business administration and engineering or a comparable program with completed basic studies
- Interested in interdisciplinary and cross-functional context and work within a company
- Experience in complaint management, problem solving methods, ideally within the automotive industry
- High degree of commitment and dedication, ability to work in a team, communication skills, independence and initiative
- Good analytical thinking
- Very good English skills
- Good MS-Office knowledge