INEOS Automotive:
We have one goal. To manufacture, launch and deliver an uncompromising, best-in-class 4x4 for those who depend on a vehicle as a working tool. We’re building the Grenadier from the ground up, component by component. No corners cut and no easy options. It's been an exciting journey since our inception in 2017 and despite the global challenge of 2020, we are on track to deliver our plan. 2021/2022 is our execution phase.
We have assembled a team of world-class experts who roll up their sleeves and get stuck in and we are looking for more doers that think big. More thinkers that dive in and do. More people that make things happen. We’re a diverse workforce of tenacious, straight-talking experts and we are looking for spirited innovators who thrive in a challenge. If you are looking to join a scale-up business and take on a fulfilling and career-defining role, then let’s talk.
The Role:
The Partner Portal Analyst role provides support and leads the engagement and management of day-to-day business requests for the Partner Portal platform, operating in the Sales and Aftersales areas of the business with multiple Digital Systems integrations. Running on the Vehicle, Sales and Service (VSS) platform, the Partner Portal serves our Agent and Dealer sales partners.
Reporting directly to the Digital Systems Manager, the role will serve as the IT point of contact for Partner Portal, working closely with the Sales and Aftersales Product Owners, to ensure the platform is operational and functioning as required. To do this, the Partner Portal Analyst will be in direct engagement with multiple suppliers to continuously deliver fixes, efficiencies, and upgrades to the platforms to provide the best possible customer experience.
What will you be doing as the Partner Portal Analyst:
- Responsible for day-to-day management and operation of the Partner Portal systems landscape, ensuring platform availability and management of the inbound work queues
- Act as the single point of contact in IT for eCommerce tickets, queries and initial engagements
- Management of all inbound Partner Portal Support requirements, with translation into business requirements or resolutions for delivery on the required platform
- Work closely with the portal Delivery Supplier support teams, on operational activities and resolution actions
- Build and manage the relationship with the Sales and Aftersales Product Owners, ensuring all Partner Portal deliverables are aligned to the requirements and priorities
- Support the Digital Delivery team in overall change management and delivery projects, ensuring newly released functionality is understood and worked into the operational plans
- Own and continuously enhance the operational service processes, that support the wider Digital operations practices
As the Partner Portal Analyst you will bring:
- Experience in working with Digital solutions with multiple integrations and functions
- Experience in managing a support ticket queue end-to-end, and associated operational processes
- Experience working with OEM partner/dealer systems is desirable
- Ability to extrapolate core business requirements and define them with the Supplier Support Teams
- Ability to work well in a fast paced, deadline-driven environment
- Strong Excel and PowerPoint skill
- Attention to detail and ability to quickly master complex requirements
- Experience in working a digital change delivery team
- Excellent time management and ability to prioritise workload
- Excellent interpersonal skills and the ability to build long term professional relationships at all levels
Technical skills:
- Agile and Waterfall methodologies: Scrum, Scaled Agile, Waterfall
- Development practices and maintenance
- Support ticket management
- Knowledge of development methodologies and practices
- Testing Strategy and Management
- Tools: DevOps, Excel, Word, PowerPoint, Project, SharePoint, Teamwork