IT Infrastructure Team Leader

IT Infrastructure Team Leader 

Grangemouth

INEOS O&P

Are you in?

A truly global company, INEOS is one of the world’s largest chemical companies.

Having committed to significant investment over the next few years, we now require an

Infrastructure Team Leader with relevant experience to play a key role in the delivery and

Support of this growth in our business.

Job Purpose: 

To deliver effective infrastructure support services on behalf of FPS, O&P UK and Petroineos

Businesses. To ensure that the IT Infrastructure Team align and support delivery of IT

Strategy, Global Cyber Security Policies and Guidelines

Accountabilities: 

Service Delivery

• Deliver IT Strategy in alignment with Petroineos, O&P UK and FPS business goals.
• Manage a team of IT resources (internal and external) to deliver the agreed level of
• support for the infrastructure environment in a cost effective manner
• Develop, motivate and appraise line-managed and staff to ensure that skills, competencies and experiences match the current and future needs.
• Makes a positive contribution to team successes through implement and managing a
• continuous improvement methodology to enhance overall team performance
• Demonstrates leadership in compliance by ensuring that appropriate IT standards or
• processes are created or updated on a regular basis
• Provide KPI metrics to ensure that infrastructure service delivery meets the agreed

Service Level Agreements

• Documenting and managing any operational support exceptions to ensure that uninterrupted service disruptions are kept to a minimum and within the agreed SLAs
• Highlighting any significant system issues to the IT Site Services Manager & Cyber
• Security, Risk & o365 Site Manager where appropriate
• Manage third party contracts & relationships with suppliers and outsourced partners to meet their agreed Service Level Agreements (SLAs)
• Providing infrastructure input & support for small, medium & large sized projects tasks, working in conjunction with the Infrastructure & Applications Project Manager
• Ensuring that operational system changes follow IT change management processes

Qualifications, Knowledge and Skills

Qualifications & Experience

• Significant experience in a multi-discipline Infrastructure Support experience
• Proven experience of leading technical staff with strong organisational and change management experience in an IT Infrastructure environment
• Ability to work within a team, demonstrate initiative, good customer service skills and
• work to timescales with a flexible approach
• Good interpersonal communication skills. Proven ability to mentor and train less
• experienced staff, take responsibility, make decisions with information available and
• demonstrate leadership when required
• Ability to effectively plan, prioritise & delegate work to meet deadlines
• Ability to manage multiple tasks and conflicting priorities and work under pressure to tight timescales.
• Hands on and hands off problem solving abilities
• Experience of developing infrastructures
• Experience of developing, implementing and maintaining technical standards and
• procedures

Technical Skills & Qualifications

• Experience of developing, implementing, maintaining and troubleshooting WAN, LAN and related networking infrastructures including significant experience of Routers,
• Switches, Hubs, TCP/IP, Firewalls, Internet and related technologies
• Microsoft Windows Server 2008/2012/2016/2019, Active Directory Domain

Administration

• Administration, management, and maintenance of a Microsoft SCCM environment -
• Knowledge of packaging, testing and deployment of software and updates as
• required across the enterprise, creating and maintaining standard up to date desktop
• image(s), client and server patching using WSUS and SCCM
• Comprehensive track record working with VMWare technologies and architectures
• Backup and High Availability (Veeam Desirable)
• Hardware (HP, Aruba, HPE 3PAR StoreServ 8000, StoreOnce Backup )
• Network and Server Security/Management
• Cloud Infrastructure exposure (Azure Desirable)
• Powershell scripting/automation
• Desirable Certification MCSE (or equivalent role based certification), VCP, HPE
• Storage Networking, HPE 3PAR StoreServ
• Team Leader Responsibilities
• Proven Track Record in managing a team, providing technical direction on a daily basis
• Engaging with wider IT Team regarding delivery of operational tasks and cyber security incident responses
• Engaging with business users to clarifying business requirements
• Engaging with project manager to agree team priorities and ensure that resources are available to support project delivery
• Responsible for managing documentation, including data standards and procedures;
• Written & spoken English language skills are essential
• Speaking with hardware & firmware/software suppliers to resolve technical issues and communicating with end users to resolve issues
• Planning & Coordinating Daily, Weekly, Monthly and Quarterly team meetings and performance reviews

Teamwork

• Previous experience with managing people
• Ability to handle multiple and diverse tasks simultaneously (written & verbal)
• Self-starter, with strong team-working, influencing, communication and other interpersonal skills
• Demonstrates a bias for action
• Driven to attain goals and pursue excellence
• Agrees workload priority with line manager
• Participates in effective team interaction (including remotely based team members)
• Makes a contribution to team successes and actively supports others

To be considered for this role, please submit your CV