Part of INEOS, INOVYN is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €3.1 billion, INOVYN has circa 4,200 employees and manufacturing, sales and marketing operations in 8 countries across Europe.
INOVYN’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Sulphur Chemicals; Salt; and Electrochemical and Vinyls Technologies. INOVYN's annual commercial production volume is circa 10 million tonnes.
European Customer Service Manager
Function:Business
Grade:Hay 37
Location:Evere (Belgium) or Runcorn (UK)
Organisation context and main job purpose
The post holder is responsible to manage the Inovyn Customer Service Group to ensure customer orders are executed along the defined order to cash (OTC) process to consistently meet the agreed level of customer service both in Europe and export regions.
Key responsibilities and accountabilities
• Set and deliver SHE performance targets: zero reportable or classified incidents within all Inovyn hubs
• Create cost effective Inovyn Customer Service organisation and ensure the appropriate support to deliver the EBITDA targets for the business
• Manage the Customer service Team to deliver daily operations and support the running of the business to consistently achieve the agreed high level of customer satisfaction.
• Leading the development of the Teams
• Respond to business needs to maximize potential opportunities
Key skills and knowledge required
Technical skills
• Good understanding of business and customer service environment
• Knowledge of value chain & supply chain chemical industry
• Fluent in written and spoken English. Appreciated other languages.
• Good knowledge of production lines
• Previous Management experience in Projects & Change Management.
• Good IT skills.
Behavioral skills
• Experience in working and managing multicultural teams and also remote management experience.
• Ability to efficiently utilise resources to ensure the implementation of change.
• Ability to effectively work in a dynamic and demanding environment where results matter.
• Ability to lead, coach and influence own team, key roles within the business and customers.
• Ability to negotiate for commercial advantage.
• Ability to think outside the box
• Ability to make and communicate essential business decisions.
• Willingness to travel regularly inside Europe
• Ability to listen (to own team and rest of Business Function) to understand issues before working on a resolution
• Be open to other ways of doing things
• Be open to other ways of doing things
sation context and main job purpose
INOVYN is a company of INEOS. INEOS is a global manufacturer of petrochemicals, speciality chemicals and oil products. It comprises 34 businesses each with a major chemical company heritage. Its production network spans 183 sites in 26 countries throughout the world.
This is a direct Company recruitment. We will not accept applications via employment agencies