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Part of INEOS, INOVYN is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €3.1 billion, INOVYN has circa 4,200 employees and chemical manufacturing, sales and marketing operations in 8 countries across Europe.
INOVYN’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Vinyls Technologies. INOVYN's annual commercial production volume is circa 10 milliontonnes
Main role purpose:
Part-Time/Job Share position
The post holder is responsible for handling customer interactions in an accurate and timely manner to ensure orders are met on time and in full.
Key responsibilities & accountabilities:
Act as a focal point for customers placing orders, understanding their needs and handling various documentation requirements.
Ensure enhanced customer service is achieved using SAP for order processing.
Develop and maintain good working relationships with commercial colleagues to ensure an effective response to customer needs/enquiries.
Provide cover during absences and help train new or less experienced staff, working to a schedule appropriate for the customer portfolio.
Ensure compliance with the business strategy, legal guidelines and agreed customer service procedures.
Key skills & experience:
Minimum 2 years experience in a customer-facing role.
Fluent in English; other customer languages would be an advantage.
Excellent telephone manner along with written and verbal communication skills.
Excellent interpersonal skills.
Good organiser, able to multi-task.
Good problem solver.
Competent IT user including SAP and Microsoft Office.
Relevant product/plant knowledge.
Contract and Competition Law awareness would be an advantage
Able to challenge others to find the best solution.
INOVYN is a company of INEOS. INEOS is a global manufacturer of petrochemicals, speciality chemicals and oil products. It comprises 34 businesses each with a major chemical company heritage. Its production network spans 183 sites in 26 countries throughout the world.
This is a direct Company recruitment. We will not accept applications via employment agencies
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