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Customer Service Representative

INEOS Composites Hispania S.L.

Are you interested in joining a winning team? A team whose employees are empowered to make a difference.? Our culture is one of honesty, integrity, and transparency with an emphasis on safety, health, and environmental performance.

On our team people are acknowledged for embracing new ideas that help create real value for customers. Let’s get there together.

INEOS has an exciting opportunity for a Customer Service Representative (Poland) to join our INEOS Composites business in Barcelona office:

The Job

The Customer Service Representative is part of the Customer Service, Supply Chain group that is responsible for serving the Composites Business in Europe. The CSR is responsible for increasing customer satisfaction by understanding our customers' needs and responding quickly.

Activities

  • Process incoming customer requests and orders
  • Check the orders against the customer and purchase order agreements
  • Respond to customer product inquiries and satisfaction issues
  • Instruct and liaise with EMEA warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
  • Invoice timely and accurately
  • Handle complaints and return shipments
  • Interface with and support the sales organization
  • Maintain, update and file customer files, records and internal documents
  • Monitor credit situation of the customer and liaise with credit department and sales representatives

Skills

  • Must possess solid compliance and process management skills
  • Bachelor's degree or equivalent experience
  • Customer and service-oriented attitude
  • Excellent communication skills
  • Language skills according to market - Polish native
  • Commercial insight
  • Affinity with administrative activities
  • Team player, multitasking ability
  • Experienced in using Microsoft Windows applications and ERP Systems preferably SAP
  • Must be able to work in a fast-paced environment with complex business scenarios
  • Must be detail oriented and have strong problem-solving skills
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