INEOS Composites has an exciting opportunity for a Customer Service Representative to join our INEOS Composites business at our Dublin, OH site. This is a very visible, significant role within the Company. This position will report to Customer Service Supervisor
The responsibilities of the position include, but are not limited to, the following:
•First point of contact with clients, providing step-by-step solutions with patience and an approach tailored to each individual customer
•Process customer PO via direct order entry system
•Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements
•Provide clients with resources or additional information on products and services
•Execute on strategies to pursue cost savings and commercial excellence
•Respond to customers’ needs for inventory, PO status, pricing, freight
•Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality
•Process debit / credit / return invoices, review for accuracy and completeness
•Establish and maintain effective relationships with internal and external customers including Sales, Production, Logistics and Quality departments
In order to be qualified for this role, you must possess the following:
•Self-Starter with problem solving skills and excellent interpersonal skills
•Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure
•Excellent follow up skills
•Microsoft Office Suite, must be proficient in using Excel and Windows 7 – 10
•Experience navigating through Internet Explorer and Chrome
•Must be authorized to work in the United States
The following skill sets are preferred by the business unit:
•Bachelor’s Degree preferred
•SAP - Experience a plus
•Microsoft Outlook - Experience a plus