Part of INEOS, INOVYN is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €3.1 billion, INOVYN has circa 4,200 employees and chemical manufacturing, sales and marketing operations in 8 countries across Europe.
INOVYN’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Vinyls Technologies. INOVYN's annual commercial production volume is circa 10 milliontonnes
Main role purpose:
Part-Time/Job Share position
The post holder is responsible for handling customer interactions in an accurate and timely manner to ensure orders are met on time and in full.
Key responsibilities & accountabilities:
- Act as a focal point for customers placing orders, understanding their needs and handling various documentation requirements.
- Ensure enhanced customer service is achieved using SAP for order processing.
- Develop and maintain good working relationships with commercial colleagues to ensure an effective response to customer needs/enquiries.
- Provide cover during absences and help train new or less experienced staff, working to a schedule appropriate for the customer portfolio.
- Ensure compliance with the business strategy, legal guidelines and agreed customer service procedures.
Key skills & experience:
- Minimum 2 years experience in a customer-facing role.
- Fluent in English; other customer languages would be an advantage.
- Excellent telephone manner along with written and verbal communication skills.
- Excellent interpersonal skills.
- Good organiser, able to multi-task.
- Good problem solver.
- Competent IT user including SAP and Microsoft Office.
- Relevant product/plant knowledge.
- Contract and Competition Law awareness would be an advantage
- Able to challenge others to find the best solution.
INOVYN is a company of INEOS. INEOS is a global manufacturer of petrochemicals, speciality chemicals and oil products. It comprises 34 businesses each with a major chemical company heritage. Its production network spans 183 sites in 26 countries throughout the world.
This is a direct Company recruitment. We will not accept applications via employment agencies