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INEOS has an exciting opportunity for a Customer Service Representative – Export to join our INEOS Composites business in Barcelona (Spain)
The responsibilities of the position include, but are not limited to, the following:
• Process incoming customer requests and orders;
- Determine export controls applicable to the order and coordinate efforts with the regulatory compliance team as needed
- Completing foreign trade data requirements, generating export documents in SAP
- Assure on-going regulatory compliance for the order and ensure accuracy of export documents and charges
• Check the orders against the customer and purchase order agreements;
• Respond to customer product inquiries and satisfaction issues;
• Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods;
• Create and monitor outbound activities in order to complete the order;
• Invoice timely and accurately;
• Handle complaints and return shipments;
• Interface with and support the sales representatives;
• Maintain, update and file customer files, records and internal documents
• Monitor credit situation of the customer and liaise with credit department and sales representatives (PM)
Skill set:
• Must possess solid compliance and process management skills
• Bachelor’s degree or equivalent experience
• Customer and service-oriented attitude;
• Excellent communication skills;
• Language skills according to market: fluent English / Spanish
• Commercial insight;
• Affinity with administrative activities;
• Team player, multitasking ability;
• Experienced in using Microsoft Windows applications and ERP Systems preferably SAP.
• Two or more years in Customer Service with Export Experience desired
• Must be able to work in a fast-paced environment with complex business scenarios
• Must be detail oriented and have strong problem-solving skills