Job Opportunity

Customer Account Specialist

Aurora, Illinois, United States

INEOS Styrolution America LLC

Our Company: 

• The global leader in styrenics: No. 1 leader in styrenics with a focus on Styrene Monomer, Polystyrene, Acrylonitrile Butadiene Styrene Standard and Styrenic Specialties
• Employees: 3,600 worldwide
• Production sites: 20 manufacturing sites in 10 countries
• Customer base: Customers in 106 countries
• Sales: 6 billion EUR in 2021

Safety remains and always will be our number one priority at INEOS. Our US locations are following the INEOS Covid protocols for new hires as a condition of employment:  

• Candidates must be fully vaccinated prior to start date, and
• Provide proof of Covid-19 vaccination, or
• Willingness to obtain the vaccine before hire date and must be fully vaccinated prior to commencement of employment

The Position: Customer Account Specialist -The Customer Account Specialist’s role is to be the customer’s primary link with Ineos Styrolution. The   Customer Account Specialist’s is responsible for managing the daily activities associated with customer accounts encompassing order receipt, product delivery and invoicing. This includes frequent customer communication.

What you will do:

• This position is required to perform highly complex assignments utilizing a strong grasp of involved processes, procedures and principles. He/she must have the ability to work with minimal supervision and make decisions in a fast-paced environment.

• Receives, processes, reviews and follows up on customer orders.  Checks key order parameters such as availability, specifications, pricing, transportation, etc., and directly initiates the necessary actions required to resolve any obstacles between the customer’ s requirements and Ineos Styrolution’s ability to satisfy them.  Understands the overall sales order fulfillment process and is the primary owner/director of a customer order from the time the order is received to the time it is successfully delivered to the customer.
• Serves as liaison for customers with not only internal Ineos Styrolution functions such as Marketing, Sales, Logistics, Credit, Manufacturing, etc., but also external service providers such as warehouses, terminals, carriers, etc., so as to ensure conformance to customer’s requirements. Communicates closely to ensure issues with customer accounts (supply, credit, quality, etc.) are well understood.
• Receives, processes, reviews and follows up on customer inquiries, complaints or non-conformances in order to improve the quality of the relationship between the customer and Ineos Styrolution.  At times, directly investigates and determines “root causes” and recommends “corrective actions”. 
• Monitors and administers programs developed by commercial that manage the inventories of products under sales allocation or consignment.  Often is required to make key decisions outside the specific program guidelines regarding the distribution of these products to customers.  Directly informs the customers of problems or opportunities, diffuses their dissatisfaction and creates confidence in them regarding Ineos Styrolution’s ability to equitably and effectively handle these very sensitive and high risk issues.
• Monitors, manages and resolves on a timely basis important day-to-day operational issues which affect the aged trial balance (i.e.profitability) and customer satisfaction, such as unauthorized deductions, debits, credits, volume rebates and accrual accounts.  When appropriate, negotiates settlement terms between commercial and customers and reconciles customer accounts.
• In order to effectively respond to customer needs in a timely manner, empowered to authorize overtime at plants, terminals and warehouses and, with a set approval limit, issue credits for freight, miscellaneous adjustments, incorrect pricing (with back-up documentation) and also in certain instances, return of material.
• Provides support and/or management of two to four important “special projects” such as the yearly customer satisfaction survey and ongoing additional responsibilities.
• Identifies, communicates and resolves issues and conflicts pertaining to customer supply and demand.

What you will bring:

• Level of education & knowledge: BA/BS, Bi-lingual Spanish preferred  

• Experience in general: 5 years or more experience in a non-retail customer service environment; knowledge of logistics activities and import/export

• Technical skills: Must have knowledge of SAP Sales and Pricing function - REQUIRED, proficient in Microsoft office products (Outlook, Word, Excel, Power Point), collection strategies and basic accounting experience to research and resolve invoice discrepancies and general Internet skills to access several types of customer portals/websites for PO, process shipping notices and register invoices

• Competencies, Behavioral skills: Customer focus; quality orientation; team work; planning and organizing; reliability; cooperation/collaboration; Ability to multitask, Strong interpersonal skills, Strict attention to detail, Superior oral and written communication skills

The Location: This opportunity is located in Aurora, Illinois, only 5 miles from downtown Naperville.

What we offer to you: 

• Competitive salaries, performance-related pay, and bonuses.
• A comprehensive benefits package with low premiums including health, short term disability, and life and accidental death insurance plans
• Retirement savings with company match + contributions
• Fitness and tuition reimbursement
• Flexible work environment
• Career development and progression

We are INEOS Styrolution because:

It does not matter where you come from, who you are or how you see yourself. We have an inclusive approach that is open and transparent and welcomes talent first and foremost. At INEOS, we believe a diverse business provides the right platform for open and innovative thinking, and that’s where the best ideas come from. We are an equal opportunity employer and champion diversity.

• We are committed to the safety and personal well-being of all our employees
• We offer a positive learning environment and support career growth
• We produce materials that are necessary for our daily lives
• We contribute and donate to the communities in which we operate
• We are determined to deliver circular, low-carbon styrenics that are safe and sustainable

We are excited to hear from you and share more about our organization.

All the best,

The INEOS Styrolution Talent Team

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