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Customer Account Specialist
Aurora, Illinois, United States
INEOS Styrolution America LLC
Our Company: INEOS Styrolution is a leading global styrenics supplier, with a focus on styrene monomer, polystyrene, Acrylonitrile Butadiene Styrene standard and styrenic specialties. Offering excellent production facilities, cutting-edge R&D centers, international reach, and over 90 years' experience pioneering real change through sustainable solutions, all while makeing the circular economy for styrenics a reality.
Global leader in styrenics: No. 1 leader in styrenics with a focus on Styrene Monomer, Polystyrene, Acrylonitrile Butadiene Styrene Standard and Styrenic Specialties
Employees: 3,600 worldwide
Production sites: 20 manufacturing sites in 10 countries
Customer base: Customers in 106 countries
Sales: 4 billion EUR in 2020
Safety, remains and always will be our number one priority in INEOS. Our US locations now require all new hires to provide one of the following as a condition of employment:
Proof of Covid-19 vaccination, or
Willingness to obtain the vaccine before hire date (under this option, proof of vaccination is a condition to any offer of employment and must be provided prior to commencement of employment), or
Validation of your religious or medical exemption
The Position:The Customer Account Specialist’s role is to be the customer’s primary link with Ineos Styrolution. The Customer Account Specialist is responsible for managing the daily activities associated with customer accounts encompassing order receipt, product delivery and invoicing. This includes frequent customer communication.
Level of education & knowledge:
BA/BS, Bi-lingual Spanish is preferred
Experience in general:
5 years or more experience in a non-retail customer service environment; knowledge of logistics activities and import/export
Must have knowledge of SAP Sales and Pricing functions - REQUIRED
Proficient in Microsoft Office products (Outlook, Work, Excel, Power Point)
Understanding of collection strategies and basic accounting experience to reseawrch and resolve invoice discrepancies
General internet skills to access several types of customer portals / websites for PO, processing, shipping notices, and register invoices
Competencies, Behavioral skills:
Customer focus; quality orientation; team work; planning and organizing; reliability; cooperation/collaboration
Ability to multitask, Strong interpersonal skills, Strict attention to detail, Superior oral and written communication skills
This position is required to perform highly complex assignments utilizing a strong grasp of involved processes, procedures and principles. He/she must have the ability to work with minimal supervision and make decisions in a fast-paced environment
Receives, processes, reviews and follows up on customer orders. Checks key order parameters such as availability, specifications, pricing, transportation, etc., and directly initiates the necessary actions required to resolve any obstacles between the customer’ s requirements and Ineos Styrolution’s ability to satisfy them. Understands the overall sales order fulfillment process and is the primary owner/director of a customer order from the time the order is received to the time it is successfully delivered to the customer
Serves as liaison for customers with not only internal Ineos Styrolution functions such as Marketing, Sales, Logistics, Credit, Manufacturing, etc., but also external service providers such as warehouses, terminals, carriers, etc., so as to ensure conformance to customer’s requirements. Communicates closely to ensure issues with customer accounts (supply, credit, quality, etc.) are well understood
Receives, processes, reviews and follows up on customer inquiries, complaints or non-conformances in order to improve the quality of the relationship between the customer and Ineos Styrolution. At times, directly investigates and determines “root causes” and recommends “corrective actions”
Monitors and administers programs developed by commercial that manage the inventories of products under sales allocation or consignment. Often is required to make key decisions outside the specific program guidelines regarding the distribution of these products to customers. Directly informs the customers of problems or opportunities, diffuses their dissatisfaction and creates confidence in them regarding Ineos Styrolution’s ability to equitably and effectively handle these very sensitive and high risk issues
Monitors, manages and resolves on a timely basis important day-to-day operational issues which affect the aged trial balance (i.e.profitability) and customer satisfaction, such as unauthorized deductions, debits, credits, volume rebates and accrual accounts. When appropriate, negotiates settlement terms between commercial and customers and reconciles customer accounts
In order to effectively respond to customer needs in a timely manner, empowered to authorize overtime at plants, terminals and warehouses and, with a set approval limit, issue credits for freight, miscellaneous adjustments, incorrect pricing (with back-up documentation) and also in certain instances, return of material
Provides support and/or management of two to four important “special projects” such as the yearly customer satisfaction survey and ongoing additional responsibilities
Identifies, communicates and resolves issues and conflicts pertaining to customer supply and demand
Contributes and adheres to safety, environmental and EEO standards
The Location: This opportunity is located in Aurora, Illinois, United States, only 10 minutes from downtown Naperville.
Why Should You Apply?
Competitive salaries, performance-related pay and bonuses.
Comprehensive benefits package with low premiums including health, short term disability, life and accidental death insurance plans
401K with company match + contributions
Fitness and tuition reimbursement
Flexible work environment
Career development and progression
We are INEOS Styrolution because:
We are committed to the safety and personal wellness of all our employees
We recognize success and reward achievements
We support employees who are passionate about success and motivated.
We offer a positive learning environment and encourage the sharing of best practices
We produce materials that are necessary for our daily lives
We contribute to the communities in which we operate and donate to organizations our employees care about
We foster teamwork and safe, positive working environments
We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are excited to hear from you and to share more about our organization.
All the best,
The INEOS Styrolution Talent Team
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