Company:

INEOS Aromatics

Interested in joining a winning team? A team whose employees share in the ownership of the business and are empowered to make a difference?

Company: INEOS Aromatics

Visit YouTube to watch a short introduction to INEOS Aromatics.

INEOS Aromatics is a global chemical manufacturing company that produces products the polyester industry uses to make many of the things we use in our daily lives, such as clothes, carpets, furniture, automotive parts and food packaging.

We employ 1,300 employees in sites in the United States, United Kingdom, Mainland China, Belgium, Indonesia and Taiwan, with annual sales of $4 billion. Our diverse team of engineers, scientists and business professionals is dedicated to discovering solutions to some of the world’s biggest challenges. For example, learn more about the potentially game-changing plastic recycling technology, Infinia, we are developing in Illinois.

We care about how we deliver these essential products to the world. Our business has been proud to lead the global polyester industry towards a more sustainable future for some time. Above everything, the safety, reliability and excellence of our operations is fundamental to what we do.

We are looking for people who share our passion for excellence, collaboration and innovation. In return for your excellent skills and abilities, we offer a competitive benefits package including health, dental & vision insurance, 401K match (up to 9%), STD/LTD, paid dependent care days, Life Insurance/Accidental Death, and Dismemberment, 9 paid holidays, 2 personal days and paid vacation.

INEOS Aromatics is part of INEOS, formed in 1998 and already one of the world’s most successful companies, with an annual turnover of over $60 billion and 25,000 employees - over 5,000 of them in the US. INEOS is also one of the safest manufacturing companies in the world, nothing is more important to us.

Job Title:

Account Coordinator

Role synopsis:

The Accounts Coordinator is a key operational and back-office role in the INEOS Aromatic commercial organization. The role is primarily responsible for account service and customer support. Additionally, this role will also cross-train to support raw material purchasing and freight payments.

The Accounts Coordinator is responsible for managing the customer interface from receipt of order through delivery, post transactional support and closure for Aromatics shipments. This position serves as customer advocate by understanding customer requirements and expectations and acting as liaison between the customer, 3rd party logistics providers, and INEOS shipping and sales teams. This role will also be cross trained to support truck and rail freight payment processing as well as bulk, domestic and international, raw material purchasing process.

Responsibilities and Accountabilities:

Receive orders, coordinate scheduling, and ensure invoices are correctly priced and issued for truck and rail customers
Complete required transactions for month-end close, use SAP reports to check for and reconcile any discrepancies in price or volume
Document customer service and quality issues, root cause investigations, and corrective actions
Provide user-level transaction testing to support changes to the SAP system
Cross train to backup liquids order to invoice processing
Manage and maintain relationship with third-party suppliers including freight payment and post-audit vendors

Skills & Knowledge Required:

Education/Experience:

Minimum of 3 to 5 years’ experience in Customer Service, logistics, business, manufacturing, or related field is preferred
Experience working in back-office order-to-cash and/or procure-to-pay processes is preferred
Bachelor’s degree preferred but not required

Technical Skills:

SAP experience preferred
Microsoft Excel-Intermediate to advanced skill level (manage worksheets, create tables, pivots, formatting, use of formulas, functions, and lookups)
Intermediate knowledge of MS Office products Word, PowerPoint, and Outlook
Strong written and verbal communications skills
Strong analytical skills and commercial awareness

Behavioral Skills:

Positive Attitude: Maintain a positive attitude and calmly respond to customers' issues. Ability to foster productive business relationships with third parties.
Problem Solving: Ability to resolve product, credit, or service problems by clarifying issues and researching the root cause of the problem.
Time Management: Ability to manage area of responsibility independently with minimal oversight. Must be able to set own agenda to ensure timely and accurate transactions, meet all deadlines for financial close, and promptly manage ad-hoc customer service issues as they arise.
Attention to detail: cataloguing of customer communications & order flow, maintain accurate & up to date spreadsheets, ensuring sales order and invoice volumes & prices are accurate.
Teamwork: Ability to seamlessly and accurately back-up the desk of other account coordinators.
Communications: communicate in a clear, easy-to-understand way
Ability to work full-time in the INEOS office in Naperville, IL

Legal Disclaimer:

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

Safety remains and always will be our number one priority in INEOS. Our US locations now require all new hires to provide one of the following as a condition of employment:

Proof of Covid-19 vaccination, or
Willingness to obtain the vaccine before hire date (under this option, proof of vaccination is a condition to any offer of employment and must be provided prior to commencement of employment), or
Validation of your religious or medical exemption

INEOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

Our culture is one of honesty and integrity with an emphasis on safety, health and environmental performance.On our team, people are acknowledged for embracing new practices that help create real value for customers.