Your responsibilities
- Proactively aim to develop and maintain the relationship between customer and INEOS and strengthen our customer's loyalty and confidence
- Act as first contact for the customers for all order-related/administrative sales questions for a defined customer portfolio
- Liaise with other internal and external functions e.g. logistics and product planning at 8 European INEOS sites to provide excellent customer service
- Knowledge of Order to Cash process. Following all steps from order entry to invoicing according to defined processes
- Maintain secure and accurate customer records (General Data, Pricing, etc.)
- Handling of claims, returns and price corrections
- Display consistent, effective and strong customer service behaviours
Your qualifications
- Fluent in both spoken and written English - German language is an advantage
- Commercial education or experience in customer service in industrial sector
- High level of accuracy, attention to detail and well organised
- Good communication and influencing skills
- Good numeracy and analytical skills
- Exceptional team player
- Knowledge of SAP (or similar ERP) plus strong skills in MS Office particularly Excel is an advantage
What we have to offer
Diverse tasks and attractive conditions that meet our high expectations.
- Competitive salary
- Pension
- 30 days annual leave plus public and bank holidays
- Fast paced international environment
- Structured Training
- Development opportunities
- Flexible working hours in line with company guidelines
- Health management and gym on site
Questions? Please contact:
Ms Tanja Doderer
Recruiting
Telephone: +49 (0)221 3555 - 1133
We are looking forward to receiving your application!
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